We are seeking a dependable, compassionate, and highly organized Residential Support Specialist (RSS) to support the daily operations of a six bed residential mental health treatment facility.
This position plays an essential role in creating a safe, comfortable, structured, and supportive environment where clients can focus on their mental health and recovery. The Residential Support Specialist is responsible for a combination of residential operations, meal preparation, housekeeping, transportation, client observation, and nonclinical client assistance.
The ideal candidate is a proactive, service-oriented individual who takes pride in maintaining a welcoming environment, works well with a multidisciplinary team, and understands the importance of professionalism, compassion, confidentiality, and consistency in a behavioral healthcare setting.
This is a hands-on position requiring flexibility, attention to detail, strong interpersonal skills, and the ability to balance multiple responsibilities throughout the day.
Key Responsibilities
Residential Operations & Housekeeping
- Maintain a clean, sanitary, organized, and welcoming residential environment.
- Perform routine housekeeping duties, including cleaning and sanitizing common areas, kitchens, bathrooms, bedrooms, and other assigned spaces.
- Assist with laundry, linen changes, supply organization, and other daily residential needs.
- Monitor household supplies and communicate inventory or maintenance needs to management.
- Identify and promptly report environmental hazards, maintenance concerns, and safety issues.
- Support daily residential routines and ensure living spaces meet established facility standards.
Meal Preparation & Kitchen Management
- Prepare and serve nutritious, balanced meals according to established menus, schedules, and facility guidelines.
- Accommodate documented dietary restrictions, food allergies, and individual nutritional needs as directed by the appropriate staff.
- Maintain kitchen cleanliness and follow appropriate food handling, storage, and sanitation procedures.
- Assist with meal planning, grocery organization, inventory management, and food preparation.
- Ensure meals are prepared and served on schedule to support consistent daily programming.
- Promote a positive and respectful dining environment.
Client Support & Daily Living Assistance
- Provide compassionate, respectful, nonclinical support to residential clients throughout their daily routines.
- Assist clients with appropriate activities of daily living, organization, and other practical needs within authorized responsibilities.
- Encourage participation in established daily schedules, meals, recreational activities, and approved programming.
- Help maintain a structured, comfortable, and therapeutic residential atmosphere.
- Demonstrate patience, professionalism, and appropriate boundaries when interacting with individuals experiencing mental health challenges.
- Recognize changes in client behavior, presentation, or general well-being and promptly communicate observations to the appropriate clinical or nursing personnel.
- Respect each client's dignity, privacy, individuality, and personal circumstances.
Client Transportation
- Safely transport clients to approved medical appointments, treatment-related activities, and other authorized destinations.
- Follow all facility transportation policies, traffic laws, and vehicle safety procedures.
- Maintain accurate transportation logs and report any delays, incidents, or safety concerns.
- Ensure clients are treated respectfully and professionally during transportation.
- Assist with coordinating transportation schedules and communicating appointment-related needs.
Safety, Supervision & Client Observation
- Support a safe, secure, and structured residential treatment environment.
- Conduct assigned nonclinical client observations and follow established safety and reporting procedures within the employee's training and authorization.
- Identify and promptly report behavioral changes, medical concerns, environmental risks, or other potential safety issues.
- Follow established emergency response, incident reporting, and escalation protocols.
- Collaborate with qualified clinical and nursing personnel to ensure client needs are appropriately communicated and addressed.
- Maintain professional boundaries and adhere to facility policies concerning client safety, confidentiality, and conduct.
Documentation & Team Collaboration
- Complete assigned residential logs, housekeeping checklists, meal records, transportation documentation, and incident reports accurately and on time.
- Communicate relevant client observations and operational updates to nursing, clinical, and management personnel.
- Participate in scheduled staff meetings, training sessions, and operational discussions as required.
- Maintain compliance with applicable facility policies, confidentiality requirements, and documentation standards.
- Support other reasonable residential operational responsibilities as assigned by the Director of Operations.
Required Qualifications
- High school diploma or equivalent.
- Experience in residential services, hospitality, caregiving, behavioral healthcare, or a related service-oriented environment preferred.
- Strong organizational and time-management skills with the ability to independently manage assigned operational responsibilities.
- Comfortable preparing meals, completing housekeeping tasks, and maintaining residential living spaces.
- Strong communication skills and the ability to interact professionally with clients, families, and multidisciplinary staff.
- Ability to remain calm, patient, and responsive in emotionally sensitive or challenging situations.
- Valid driver's license and an acceptable driving record for client transportation responsibilities.
- Ability to successfully complete applicable background screening, onboarding, and facility-required training.
- Commitment to maintaining confidentiality, professional boundaries, and ethical workplace conduct.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
About Argon Agency
In the ashes of 2020, a team of creatives came together and noticed a void in the digital marketing realm. A black hole, if you will. Traditional digital marketing was a series of smoke screens, empty promises, one size fits all cookie cutter campaigns, and charts and graphs that look pretty, but don’t actually mean much. There had to be a better way. There had to be a way to provide clear, customized marketing campaigns that provided results, not just pretty charts and vague answers as to where a budget went. From that realization was born Argon Agency.
Disclaimer: Not all roles listed are internal roles. Argon Agency acts as an employment recruiter, connecting qualified candidates with potential employers. We do not guarantee job placement and are not responsible for employer hiring decisions. All hiring and employment terms are determined by the employer.
Our Process: Your application will be reviewed by our hiring team. If we identify that you will be a possible fit for the role we will conduct a phone screening to determine next steps. We appreciate your patience.
